Privacy Policy

1. Who We Are

Game One Labs, Inc. is a Delaware corporation with its principal place of business at 7901 4th St N, Suite 26899, St. Petersburg, FL 33702. We operate the TS2 platform, which is designed to support student-athletes in their athletic, academic, social, and emotional development.

For questions about this policy, contact us at privacy@gameonelabs.com.

2. Applicability and Minimum Age

TS2 is for athletes 13 and older. The Platform is intended for users who are 13 years of age or older. We do not knowingly permit children under 13 to create their own accounts. Users between the ages of 13 and 17 are considered minors on our Platform and are subject to additional protections described in this policy.

If you are a parent or legal guardian creating an account on behalf of a minor, you represent that you have the legal authority to do so and that you consent to this Privacy Policy on behalf of that minor.

If we discover that a user is under 13 and has created an account without parental consent, we will promptly delete that account and all associated data.

3. Information We Collect

3.1 Information You Provide Directly

When you register and use the Platform, we collect:

• →Account information: name, email address, password, date of birth, and profile photo
• →Athlete profile: primary sport, position, grade level, graduation year, school name, training goals, and equipment access
• →Academic data: GPA, report card images or uploads, academic goals, and grade history
• →Athletic performance data: sports metrics, statistics, game performance, and progress tracked over time
• →Health and wellness data: hydration levels, sleep habits, nutrition information, and self-reported wellness check-ins
• →Parent and guardian information: name, email address, and phone number (collected when linking a guardian to a minor account)
• →Communications: messages you send through the Platform, support requests, and feedback
• →Assistant coach invitations: when a head coach invites an assistant coach, the email address they invite, the team, who sent the invitation, and whether it was accepted, declined, cancelled, or expired
• →Content creator information, if and when creator payouts are offered: tax identification (SSN/EIN last 4 digits only), banking information (handled entirely by Stripe Connect), legal name, and business address
• →Website sign-ups: if you join a waitlist or newsletter on our website, we collect your email address and any optional details you give us, such as your name, role, sport or area of expertise, and, for the Creator Studio waitlist, your confirmation that you are 18 or older. We use this information only to email you about what you signed up for, and you can unsubscribe at any time.

3.2 Information Collected Automatically

• →Device information: device type, operating system, unique device identifiers, and mobile network information
• →Usage data: features you use, content you view, videos you watch, quizzes you complete, and time spent on the Platform
• →Performance data: XP earned, level progression, streak data, and learning mastery progress
• →Log data: IP address, access times, pages viewed, and app crashes
• →Cookie and tracking data: we use cookies and similar technologies to maintain your session, track preferences, and improve the service

3.3 Team and Coach Data

If you join a team on the Platform, additional data is collected including team membership, roster position, game statistics, play-by-play data, and team communications.

Important: Data created while you are a member of a team is considered team data. Athletes may delete their personal account, but team-related data remains part of the team record as it forms part of the team's historical record.

If an athlete deletes their account while on a team, their place on the team stays with the team until a coach removes them from the roster. Until then the team keeps the athlete's roster spot, name, game statistics, attendance records, the messages they posted in team chat, and the emergency contact, insurance and physical information the coaches need to act in an emergency. That emergency contact, insurance and physical information (team-required information) is deleted 90 days after a coach removes the athlete from the team. The athlete's name, statistics, attendance records and team chat messages stay part of the team's record.

3.4 Payment Information

Team Platform subscription payments made by coaches on our website are processed by Stripe, Inc. If and when a store is offered, payment information for store purchases will be processed by Stripe, Inc. We do not store your full credit card number or payment credentials. If and when creator payouts are offered, creator payout banking details will be handled entirely by Stripe Connect. Stripe's privacy policy governs their handling of payment and banking data.

4. How We Use Your Information

• →Create and manage your account and provide the Platform's core features
• →Personalize your experience based on your sport, age, skill level, and goals
• →Track and display your athletic and academic progress over time
• →Operate the spaced repetition learning engine and deliver personalized educational content
• →Award XP, badges, and achievements based on your activity
• →Enable parent and guardian visibility into a minor athlete's progress and activity
• →Connect athletes with coaches and teams
• →Process store purchases, if and when a store is offered
• →Calculate and process creator earnings and payouts via Stripe Connect, if and when creator payouts are offered
• →Send transactional communications including account verification, parent invite links, and, if and when creator payouts are offered, payout confirmations
• →Improve the Platform through analytics and usage data
• →Comply with legal obligations, including IRS 1099-NEC reporting for content creators if and when creator payouts become available
• →Detect and prevent fraud, abuse, and safety violations

5. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes without your consent.

5.1 With Coaches and Team Members

When you join a team, your profile information, athletic statistics, and performance data are visible to your team's coaches (the head coach and any assistant coaches) within the Platform.

Your athlete's coaches, including assistant coaches, can see medical, insurance and emergency-contact information so they can act in an emergency when a parent isn't present.

Your team's coaches can also see your GPA and academic records (including report cards you upload), your parent and guardian contact information, and your compliance records: whether a sports physical and insurance are on file, when they expire, and your insurance details. Teammates and other parents never see this information.

Your teammates can see your name, profile photo, jersey number, and position. Until a parent or guardian gives consent, a Minor User appears to teammates by first name and last initial only, with no photo.

Messages you send in team chat can be read by your teammates, your coaches, and the parents and guardians of athletes on the team.

5.2 With Parents and Guardians

If you are a Minor User, your linked parent or guardian can view your activity, progress, academic data, and communications on the Platform.

Parents and guardians of athletes on the team can read team chat. They cannot post in it.

5.3 With Service Providers

We share information with vendors who perform services for us, including Firebase/Google (authentication and data storage), Stripe (payment processing and, if and when they are offered, creator payouts), and email service providers (Klaviyo).

5.4 Legal Requirements

We may disclose information if we have a good-faith belief that access, use, preservation, or disclosure is reasonably necessary to meet any applicable legal process or enforceable governmental request.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be among the assets transferred. You will be notified of any such transfer and any changes to this Privacy Policy.

6. Parental Consent and Minor Accounts

• →We require parental or guardian consent before activating certain social and communication features
• →Parents and guardians linked to a minor's account can view that athlete's activity, progress, academic data, and communications
• →Coaches communicating with minor athletes are subject to platform monitoring and safety features
• →Parents and guardians of athletes on a team can read that team's chat, read-only, as a safety feature
• →Until a parent or guardian gives consent, teammates see a minor athlete's first name and last initial only, with no photo
• →Minor athletes' profiles are not publicly discoverable by default
• →We do not knowingly collect or retain sensitive personal information from users under 13

Parents or guardians may contact us at privacy@gameonelabs.com to review, update, or request deletion of their child's personal information, subject to the team data retention provisions described in Section 3.3.

7. Data Retention

• →Account data: retained until you delete your account or request deletion
• →Academic and athletic progress data: retained for the life of your account to support longitudinal tracking
• →Team data: retained indefinitely as part of the team's historical record, including an athlete's name, game statistics, attendance records and team chat messages after their account is deleted
• →Roster spot and team-required information (emergency contact, insurance and physical): kept with the team after an athlete deletes their account, until a coach removes the athlete from the roster; the team-required information is then deleted 90 days after removal
• →Payment records: retained as required by financial regulations (typically 7 years)
• →Communications and messages: retained for safety monitoring purposes for a minimum of 2 years
• →Creator tax records, if and when creator payouts are offered: retained as required by IRS regulations

8. Your Rights and Choices

• →Access: request a copy of the personal information we hold about you
• →Correction: request that we correct inaccurate or incomplete information
• →Deletion: request deletion of your account and personal information, subject to team data retention and legal retention requirements
• →Portability: request your data in a portable format
• →Opt-out of marketing communications: unsubscribe from non-essential emails at any time
• →Cookie preferences: manage cookie preferences through your device or browser settings

To exercise any of these rights, contact us at privacy@gameonelabs.com. We will respond within 30 days.

9. Data Security

• →Encryption of data in transit using TLS/SSL
• →Firebase Security Rules controlling access to all database records
• →Role-based access controls limiting who can view sensitive data
• →Secure authentication via Firebase Authentication
• →Stripe Connect for secure handling of creator financial data, if and when creator payouts are offered — Game One Labs never stores full tax IDs, bank account numbers, or routing numbers

No method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Push Notifications

We may send push notifications to your device for game updates, team announcements, academic milestones, and Platform activity. You can manage notification preferences in your device settings or within the Platform at any time.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to information collected by us through the Platform.

12. Changes to This Policy

We reserve the right to change this Privacy Policy at any time. We will notify you of significant changes by sending a notice to the primary email address associated with your account and by posting a prominent notice in the Platform. Significant changes will go into effect 30 days following notification.

For changes that materially affect Minor Users, we will also notify linked parents and guardians by email.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

Game One Labs, Inc.

7901 4th St N, Suite 26899, St. Petersburg, FL 33702

Privacy inquiries: privacy@gameonelabs.com

General support: support@gameonelabs.com

We will respond to all legitimate requests within 30 days.